Frequently Asked Questions


How often do we meet?

We begin with an complimentary consultation which is free. From there we either schedule a full consultation, a family assessment meeting or put plans in place for case management. If you need advocacy around a specific situation (ie. appealing a discharge), we may meet more than once in a week to make phone calls and complete applications.  It can take months to work with larger systems like Social Security or Medicaid so we do what we need to to resolve the situation.  

Where do we meet?

Western Care Partners is based in Denver, Colorado, however many of our clients are out-of-state and meet by phone or video conference.  If you're in the Denver metro area, you can meet us or we can meet you in your home.  Travel rates may apply. 

How do I know if you can help?

During the initial phone consultation, we’ll let you know if something is outside our scope or if another resource is a better fit. 

How much does this work cost?

Click on Fees and Insurance for more information.

Do you offer sliding-fee scale/rates?

We hope to in the future. 

Do you take insurance?

Not at this time however some people have used flex-spending or health savings accounts for our services.

Will you meet just with me or with my whole family?

The full consultation is just with you — from there we’ll discuss who else needs to be involved in order to resolve the situation.  If you have a family member who needs a better understanding of the situation or some help learning how to share the care, we often facilitate family meetings to bring up difficult topics and find resolution.  

How do you protect my confidentiality?

Before our first session, we make sure you understand our legal obligation as mandatory reporters, as well as your rights and the protections in place to protect your confidentiality. 

Everything you say is confidential with the exception of:

  • if you have perpetuated abuse, exploitation or neglect of an at-risk adult, we are mandated to report this to Adult Protective Services (APS); that said, if you are disclosing that an older adult or adult with a disability is unable to care for him or herself and unable to access resources on their own (self-neglect), we will call APS together -- it's not as scary as it sounds and sometimes you have to build a paper-trail until things get better;

  • if you are a danger to yourself or others, we will report this to law enforcement;

  • if you contact us via email, text or social media, we are unable to ensure the confidentiality of these communications;

  • if your situation is outside of our scope, it may be discussed in supervision with a professional who has been hired professionally and confidentially to support our careers / education.

If we close your case and stop working together, your situation stays confidential and protected as well.  You can always call again if something comes up.

Have other questions?

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